Refund policy
CLYN Return and Refund Policy
Last updated: October 9, 2026
At CLYN, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include original packaging, tags, and accessories when applicable.
- Be accompanied by your order number or proof of purchase.
Some items may be ineligible for return due to hygiene, personalization, or other applicable restrictions. Any exclusions will be communicated where required by law.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [YOUR CUSTOMER SERVICE EMAIL].
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and any damage, if applicable.
We’ll review your request and work with you to determine an appropriate resolution, which may include a replacement or refund. You will not be charged return shipping for an approved claim involving an item that arrived damaged, defective, or incorrect.
3. How to Request a Return
To begin a return:
- Email [YOUR CUSTOMER SERVICE EMAIL] with your order number and reason for the return.
- Wait for our team to review your request and provide return instructions.
- If your return is approved, follow the instructions provided before sending the item back.
Please do not send items to an address without receiving return instructions from our team.
4. Return Shipping Costs
For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, CLYN will provide appropriate return or resolution instructions without charging you return shipping for the approved issue.
Original shipping fees are non-refundable for change-of-mind returns, except where required by applicable law.
5. Refunds
Once an approved return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after refund approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear.
Original shipping charges and other fees will be refunded when applicable or required by law.
6. Missing or Delayed Orders
If your order hasn’t arrived within the estimated delivery timeframe, please contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number.
We’ll review the tracking information and work with the relevant shipping provider or fulfillment partner to help resolve the issue. If your order is confirmed lost or otherwise qualifies for a refund under applicable law, we’ll work with you on an appropriate resolution.
7. Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped by our fulfillment partner.
If an order cannot be canceled, you may still be eligible for a return under this policy or applicable law.
8. Exchanges
If you’d like a different item, color, or size, contact us to discuss your options. Exchanges depend on product availability and supplier arrangements.
If an exchange isn’t available, we can review whether a return and refund is appropriate.
9. Contact Us
For questions about returns, refunds, damaged products, or order issues, contact:
Store: CLYN
Email: Collin.lovelady99@gmail.com
Website: clynstore.myshopify.com
We aim to respond to customer inquiries within 2 business days.
10. Your Consumer Rights
This policy does not limit any consumer rights that cannot legally be excluded or restricted. Where applicable law provides additional rights or protections, those rights will apply.
Thank you for shopping with CLYN.